Veterinary Hospital Policies


Appointment Policy

  • To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time and we greatly appreciate clients who reciprocate that effort. ┬áIf for any reason you become aware that you will be late for an appointment, please give us a call to let us know. This will allow us to use the vacated appointment time to help other clients and patients, and we will gladly reschedule your appointment time to fit your schedule.
  • Occasionally the doctor will offer drop-off appointments. These drop-off appointments allow you to bring your pet to the clinic at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy

  • For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.
  • For the safety of all animals in our care, we require that all vaccinations be up to date. Typically, an up-to-date canine patient will be current on DAP (Distemper, Adenovirus, and Parvovirus) and Rabies. An up-to-date feline patient will be current on FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia Virus) and Rabies.

Payment Policy

  • We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.
  • Please check out our Finances and Pet Health Insurance pages for additional helpful information on paying for veterinary care.

Prescription Refills and Pet Food

  • If your pet needs a prescription refill or is receiving a regular supply of pet food or preventative medication from the clinic (flea, tick, heartworm, etc.), please call ahead to the clinic to allow the clinic staff time to fill your order.
  • Occasionally, FHAC patients receiving a maintenance medication will need to complete regularly scheduled blood work or other diagnostic tests to ensure that the medication is working appropriately and disease symptoms are appropriately controlled. Please be sure that your pet has completed all necessary testing before ordering medication refills.